Privacy Policy

Below is a professionally refined and structured version of your Privacy Policy – March 2025, aligned with best practices and regulatory expectations while maintaining your original intent and company details:

Mentor Water Technologies USA LLC (hereinafter referred to as "MENTOR," "we," or "us") is committed to protecting your personal data and handling it with care, integrity, and transparency.

MENTOR operates under the registered entity Mentor Water Technologies USA LLC, located at:

1309 Coffeen Avenue, STE 17236
Sheridan, Wyoming 82801, USA

This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) effective since May 25, 2018. We value your trust and believe you have a right to know how your personal information is handled.

1. Types of Personal Data We Collect

We process personal data—information that can identify you as an individual. This may include:

Name, address, telephone number, and email address
How you found or came into contact with us
Details of your inquiry or communication
Information about your living environment (e.g., type of residence)
Additional details you choose to share with us, such as in contact forms, email, or during phone conversations

2. When We Process Personal Data

We collect and process your personal data when you:

Complete a form on our website
Contact us via phone, email, or post
Apply for a job or collaborate with us in any capacity
Engage with us from either a private or business perspective

Even though our focus is primarily on the private market, we process personal data from business representatives as well.

3. Purpose and Legal Basis for Processing

We process your personal data under the legal bases of legitimate interest and performance of a contract. Your data is used for the following purposes:

Customer Support and Communication: To respond to inquiries submitted through our website, phone, email, or social media.
Quotations and Sales: To prepare quotations and fulfill product orders or service agreements.
Marketing Communication: To send newsletters and inform you about relevant products or services, including customer surveys (only if you have opted in).
Legal Obligations: To meet statutory obligations, such as retaining invoice data for financial audits and tax reporting.

Please note that we are legally required to document certain information in order to provide products or services.

4. Sharing of Data with Third Parties

In certain cases, we engage third-party service providers (known as “processors” under GDPR) to process data on our behalf. Examples include:

Courier services for deliveries
Marketing agencies supporting our communications
Research firms conducting customer or market analysis

We ensure that all processors operate under formal Data Processing Agreements, strictly limiting their use of your data to agreed purposes.

We do not share your data with other third parties unless:

You have given explicit consent
It is necessary for order fulfillment
We are legally obligated to do so

5. Use of Cookies

We use cookies to enhance your browsing experience and provide you with relevant content. Cookies are small files stored on your device when you visit our website. They help us recognize your device on future visits.

You may choose to disable cookies via your browser settings. Please note, disabling cookies may affect your ability to use certain features on our website.

6. Analytics and Measurement Tools

We use anonymous measurement scripts to collect statistics on website usage. These help us analyze performance and improve functionality. Your IP address is anonymized, and data is not shared for commercial purposes.

7. Your Rights Under GDPR

You have full control over your personal data. Your rights include:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate or outdated data
Objection: Object to data processing, especially for marketing purposes
Restriction: Request limited processing of your data under certain conditions
Deletion: Request deletion of your data, unless we are legally required to retain it
Withdrawal: Unsubscribe from newsletters at any time using the link provided in each email

We do not retain your data longer than necessary, unless required by law.

8. Questions or Complaints

If you have any questions or concerns regarding your personal data or this policy, please contact us:

Email: info.usa@mwt-nl.com
Postal Address:
Mentor Water Technologies USA LLC
1309 Coffeen Avenue, STE 17236
Sheridan, Wyoming 82801, USA

9. Updates to This Privacy Policy

This privacy policy reflects our current practices and regulatory obligations. As our operations evolve, we may update this statement accordingly. We encourage you to review it periodically to stay informed.